WSS Members Jane Nichols (Oregon State University) and Rebecca Tolley-Stokes (East Tennessee State University) both had articles published in the May 2009 issue of C&RL News. Check out their research here:

Library a la Carte: Research and course guides made to order, by Jane Nichols

Try on a new pair of sensible shoes: What libraries can learn from Zappos about customer service and organizational culture, by Rebecca Tolley-Stokes