ACRL announces the publication of Putting the User First: 30 Strategies for Transforming Library Services by Courtney Greene McDonald.
User experience is everywhere. From a library’s website to the signage by the elevators, everything contributes to the overall experience of library patrons. Just one simple idea can transform libraries: put the user first. But just because an idea is simple doesn’t mean it’s easy. How can libraries best identify, implement and evaluate user-driven changes in order to improve physical and virtual services?
The good news is that even small changes can make big headway. Putting the User First provides 30 hands-on strategies, activities and practical suggestions to enable the transformation of libraries and library services, along with individual approaches and practices, to a more responsive, effective and user-centered model. These practical strategies are coded for cost, technology, physical space, personal practice and organizational culture to easily identify areas of impact. MacDonald’s work is essential reading for all librarians interested in improving overall user experience.
Putting the User First is available for purchase in print through the ALA Online Store and Amazon.com; and by telephone order at (866) 746-7252 in the U.S. or (770) 442-8633 for international customers.