Congratulations to Tammi M. Owens, who recently had her article on virtual reference service published in Internet Reference Services Quarterly. Owens is Emerging Services & Liaison Librarian with the Darrell W. Krueger Library at Winona State University.
Tammi M. Owens (2013) Communication, Face Saving, and Anxiety at an
Academic Library’s Virtual Reference Service, Internet Reference Services Quarterly, 18:2, 139-168. Available at: http://dx.doi.org/10.1080/10875301.2013.809043.